The fallout from Iceland’s Eyjafjallajokull volcano may represent misery for stranded air travelers, but the ash cloud that has cancelled so many flights has been a boon to telepresence and videoconferencing operations that have come to the rescue of businesses seeking to maintain continuity.Regus, which operates a worldwide network of offices and meeting rooms, reported [...]




After a Reuters report on Friday cited China’s Industry and Information Minister, Li Yizhong, as having told an indeterminate parliamentary body that the government was in talks with Google over its claims of having been hacked in early February by a Chinese malicious source, a vice minister for the same government agency issued a statement [...]




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NCO Jobs Reports Analyst Tech Jobs in the Philippines Reports Analyst w/ BPO experience (National Capital Reg) Requirements: * Candidates must have at least one year work experience in mass transaction, preferably in a call center environment. * Candidates must have strong organizationalQualiPlex launches Unite Call Center and Unite PBX v 2.0 for Skype. Unite [...]




Google, PayPal, Equifax, VeriSign, Verizon, CA, and Booz Allen Hamilton on Wednesday at the RSA Conference announced that they have formed a non-profit organization to oversee the exchange of online identity credentials on public and private sector Web sites.The organization, The Open Identity Exchange (OIX), will serve as a trust framework provider. A trust framework [...]




VOIP Software Officescape Offers Distributed Call Center. Officescapes Distributed Call Center software is IP-based and designed to be cost-effective and scalable enough to meet the needs of a business at all stages of its development. Built on an open platform, it can be easily integrated.Call Center Software Business Software Mekashron Call Center Software Business Software [...]




With its latest announced systems on Monday, Lenovo is following up on a series of PCs unveiled just over a month ago that included AMD-powered Edge notebooks for SMBs. The global #3 PC maker’s new entries include two ultraportable notebooks, a tablet PC, and two mobile workstations — one of them outfitted with Lenovo’s trademark [...]




VXI Awarded 2009 Product of the Year by Customer Interaction. The Vision Suite product line was designed to optimize call center operations. The VXI software development team created the software, VisionSuite, to have basics such as digital recording, but with added nuances like client data. Call Center Software Collaborative Module part 3 Vmukti. com provide [...]




Contact Center Software Helps Routes Your Call To A Skilled Agent. The phone system is amongst the most important tools in a contact center. Contact center technology offers Automatic Call Distribution (ACD) which is a system which helps distribution of calls. Basic information, such as available. Call Centers Philippines: CALL CENTER SOFTWARE: AMCAT NOBLE. This [...]




VXI Awarded 2009 Product of the Year by Customer Interaction. The Vision Suite product line was designed to optimize call center operations. The VXI software development team created the software, VisionSuite, to have basics such as digital recording, but with added nuances like client data. Since 1982, Customer Interaction Solutions (CIS) magazine has been the [...]